Return Policy
Return Policy - Limitless Sports
At Limitless Sports, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a return and exchange policy to ensure you have a positive shopping experience. Please carefully read our return policy below.
1. Return Eligibility
We accept returns for most items within 30 days of the delivery date, provided that the product is:
- In its original condition (unused, unassembled, and undamaged).
- In the original packaging, with all tags and labels attached.
- Not a final sale item or a product that cannot be returned due to health or safety reasons (such as opened personal care items or custom products).
Certain items may be subject to specific return restrictions. Please refer to the product-specific details during checkout for more information.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened fitness equipment (e.g., resistance bands, yoga mats, etc.).
- Personal care items (e.g., gym wear, supplements, etc.).
- Gift cards and sale/clearance items marked as non-returnable.
3. Return Process
To initiate a return:
- Contact Us: Please reach out to our customer service team via email at support@limitlesssports.com or call us at [Your Contact Number]. Include your order number and the reason for the return.
- Return Authorization: After receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for the return process.
- Pack Your Return: Ensure the item is properly packed in its original packaging, along with all included accessories and paperwork.
- Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error (such as a wrong or damaged item). We recommend using a traceable shipping method to ensure the return arrives safely.
- Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be credited to the original payment method.
4. Refunds
- Processing Time: Once your return is processed and accepted, refunds will typically be issued within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
- Shipping Fees: Original shipping charges are non-refundable, unless the return is a result of our error or a defective product.
5. Exchanges
If you'd like to exchange an item for a different size, color, or model, you may initiate a return and place a new order for the replacement item. Exchanged products are subject to availability, and shipping charges will apply to the new order.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@limitlesssports.com with your order number and photos of the damaged item. We will provide you with a prepaid return label and offer a replacement or full refund for the defective product.
7. Late Returns
Returns received outside of the 30-day return window may be considered on a case-by-case basis, but we reserve the right to deny returns on late items. If you have any concerns, please contact our customer service team promptly.
8. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled. However, you can return the product following the standard return process once you receive it.
